Last updated: May 17th, 2025
These Terms of Service ("Terms") govern your access to and use of all mobile applications and related services ("Apps") provided by Pioneer Stack LLC ("Company," "we," "us," or "our"), an Oregon limited liability company. By accessing or using any of our Apps, you agree to be bound by these Terms.
Pioneer Stack LLC develops a suite of mobile applications under the Pioneer Stack® brand, each designed to provide users with AI-powered object identification across a variety of categories. These applications use computer vision, machine learning, and curated datasets to offer fast and user-friendly recognition of real-world objects.
As of this version, the Pioneer Stack product family includes (but is not limited to):
Additional stacks or features may be introduced periodically. Not all stacks are available in every region or subscription tier.
All Pioneer Stack apps are intended for recreational, educational, and general information purposes only. The apps do not provide professional, legal, medical, safety, or scientific certification, and users are solely responsible for verifying results before acting on them.
You must be at least 13 years old to access or use any of our Apps. By using the Apps, you represent and warrant that you meet this minimum age requirement.
If you are under the age of 18, you may only use the Apps with the involvement and consent of a parent or legal guardian.
Our Apps are not directed to children under 13, and we do not knowingly collect personal information from anyone under the age of 13. If we learn that we have inadvertently collected such information, we will take steps to delete it as required by applicable law.
To use our Apps, you must create an account via email or through a third-party login provider, such as Google or Apple. By registering, you agree to provide accurate and complete information and to keep your login credentials confidential.
We collect and store the following information associated with your account:
If you register using email, your password is securely processed and stored by our authentication provider using industry-standard encryption. We do not have access to your actual password.
You are solely responsible for maintaining the confidentiality of your account and for any activity under it. Please notify support@pioneerstack.com immediately if you suspect unauthorized access or misuse.
We reserve the right to suspend or delete accounts that are misused, impersonate others, or violate these Terms.
Our Apps operate on a subscription-based model. Users may:
Pricing is determined by region, platform, and subscription tier, and is subject to change at our discretion. Any price changes will be communicated in advance via in-app notification, email, or through the billing provider.
All payments are securely processed by third-party platforms, including but not limited to:
By purchasing a subscription, you also agree to the terms and conditions of the applicable payment processor. All billing questions, refund requests, or transaction disputes must be directed to the platform through which you made the purchase.
Subscriptions may be billed on a recurring basis (e.g., monthly or annually) depending on the plan you select. Unless you cancel your subscription before the renewal date, it will automatically renew under the same terms.
You may manage or cancel your subscription at any time via:
We do not offer refunds for unused time, partial subscription periods, or accidental purchases, except as required by applicable law.
You agree to use our Apps only for lawful, respectful, and intended purposes. By using any service provided by Pioneer Stack LLC, you agree not to:
We may suspend or permanently terminate your access to any of our Apps, with or without notice, if we believe you have violated these Terms, our community guidelines (if applicable), or any applicable law. Termination does not entitle you to a refund of any fees paid.
Some features of our Apps may allow users to submit content, including images, metadata, identification feedback, or other information ("User Content"). You retain ownership of your User Content, but by submitting it through the App, you grant Pioneer Stack LLC a non-exclusive, worldwide, royalty-free license to use, display, store, reproduce, and analyze the content solely for the purpose of operating and improving our services.
You are solely responsible for the content you submit and represent that you have the necessary rights to upload it. You agree not to upload content that:
All content and materials provided through the Apps (including but not limited to app interfaces, designs, AI-generated outputs, code, and branding) are the property of Pioneer Stack LLC or its licensors and are protected under U.S. and international copyright, trademark, and intellectual property laws.
You may not reproduce, distribute, sell, or exploit any part of the Apps or their output except as expressly permitted by these Terms or with prior written consent.
If you believe that content appearing in the App violates your copyright or trademark rights, please contact support@pioneerstack.com with the following:
We may remove infringing content in accordance with applicable intellectual property laws, including the Digital Millennium Copyright Act (DMCA).
Our apps use artificial intelligence (AI) and third-party databases to provide identification suggestions based on images or user inputs. While we strive to improve accuracy, we do not guarantee the correctness, completeness, or safety of any result provided.
By using any Pioneer Stack app, including but not limited to terraSTACK, you agree to the following:
All identification results, tips, categories, metadata, or related outputs are provided for general informational and educational purposes only. They are not intended as professional, expert, or certified advice, and should not be used in place of such.
You acknowledge that relying on identification suggestions from our apps may carry risks, including but not limited to:
You expressly assume full responsibility and all associated risks for any actions taken based on content or results presented in the apps.
We make no warranty or representation that:
Your use of the apps is at your own discretion and risk, and you should independently verify any results before making decisions that affect safety, health, legality, or finances.
To the maximum extent permitted by law, Pioneer Stack LLC, its owners, affiliates, employees, and partners shall not be liable for any:
If you are not willing to accept this limitation of liability and disclaimer of warranties, do not use the app.
Our Apps integrate with various third-party services to deliver core functionality. These include, but are not limited to:
These services are governed by their own privacy policies and terms of use, and we do not control how these third parties collect, store, or process your data. By using our Apps, you agree to abide by the applicable third-party terms and authorize us to interact with these services on your behalf where required.
We are not responsible for any downtime, loss, or issues caused by failures or changes in these external services.
We respect your privacy and are committed to protecting your personal information. We collect and use data to:
The types of data we collect may include:
We do not sell your personal data, and we only share information with third-party services as necessary to operate the app (e.g., authentication, storage, payments, and AI processing).
Your use of our services is also subject to our Privacy Policy, which provides full details on what we collect, how we store it, your data rights, and how to contact us regarding privacy matters.
We may suspend, restrict, or permanently delete your account at our sole discretion if we determine that you have:
We are not required to provide advance notice, and no refunds will be issued for terminated or suspended accounts.
You may request voluntary deletion of your account at any time by contacting us at support@pioneerstack.com. Upon verified request, we will delete your account and associated personal data in accordance with our Privacy Policy and applicable laws.
We reserve the right to retain certain anonymized or aggregated data for legitimate business or legal purposes.
These Terms and any dispute arising from your use of our Apps shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions.
You agree that any legal action or proceeding arising under or related to these Terms shall be brought exclusively in the state or federal courts located in Multnomah County, Oregon, and you hereby consent to the personal jurisdiction and venue of such courts.
To the maximum extent permitted by law, you agree to waive any right to participate in a class action or class-wide arbitration related to any claim against Pioneer Stack LLC or its affiliates.
We may update or modify these Terms of Service at any time, at our sole discretion. Changes may reflect updates to our business practices, features, legal requirements, or other operational needs.
We will post the revised Terms within the App and/or on our website. In the case of material changes, we may also notify you via email or in-app notification.
By continuing to access or use our Apps after the effective date of any changes, you agree to be bound by the updated Terms. If you do not agree with the changes, you must discontinue use of the Apps.
We encourage you to review the Terms regularly to stay informed of your rights and responsibilities.
If you have any questions, feedback, or need to send a legal notice related to these Terms, you may contact us at:
Pioneer Stack LLC
State of Oregon, United States
support@pioneerstack.com
For legal notices, please include your name, contact information, and a clear description of your request or concern. We may require identity verification for data-related inquiries.